Privacy policy

1. Introduction

Welcome to TrydanCylch. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.trydancylch.com and purchase our products (Keyboards, Mice, Headphones). Please read this policy carefully. By using our site, you agree to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

• Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you place an order.
• Transaction and Payment Data: Details about the products you purchase and your payment information. Please note that all payment transactions are processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
• Communication Data: Any correspondence when you contact our customer support via [email protected].

2.2 Automatically Collected Information

• Technical Data: Including your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, such as pages viewed, products browsed, and the referring website address.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• To process and fulfill your orders, including shipping and handling returns.
• To communicate with you about your order, provide customer support, and respond to your inquiries.
• To send you transactional emails (e.g., order confirmations, shipping notifications).
• To improve, personalize, and optimize our website, products, and customer service.
• To prevent fraud, enhance security, and comply with applicable laws and regulations.
• To analyze website usage and trends to improve our marketing strategies (using anonymized or aggregated data where possible).

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract with you (e.g., to deliver the products you ordered).
• Legitimate Interests: Processing is necessary for our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Consent: In specific cases, we may ask for your explicit consent, which you can withdraw at any time.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your data with trusted third-party service providers under strict confidentiality agreements to assist in our operations, such as:

• Payment Processors: To securely handle payment transactions.
• Shipping and Logistics Partners: To deliver your orders.
• Analytics Providers: (e.g., Google Analytics) to understand website usage. These providers may use cookies and similar technologies.
• Legal Authorities: If required by law, regulation, or legal process, or to protect the rights, property, or safety of TrydanCylch, our customers, or others.

We ensure all third parties respect the security of your data and process it only per our instructions and in compliance with this policy.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from your country. We take appropriate safeguards, such as relying on Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected in accordance with this Privacy Policy.

7. Data Security

We implement robust technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS) for data transmission, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, order information is typically retained for a period required by tax and consumer law. After this period, your data will be securely deleted or anonymized.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

• The right to access, correct, or update your personal information.
• The right to request deletion of your personal data (right to be forgotten).
• The right to restrict or object to the processing of your data.
• The right to data portability.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to opt-out of marketing communications (we only send transactional emails).
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our site. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly for the latest information on our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: